Privacy policy
Last updated: 8 November 2026
Who we are
Amare Hospice at Home is a registered charity (registered charity number 1207684). We provide end-of-life care and support at home in South East Northumberland. In this policy, “we”, “us” and “Amare” mean Amare Hospice at Home.
We are the controller of the personal information described below. You can contact us at info@amarehospiceathome.org.uk or write to Amare Hospice at Home, Wansbeck Workspace, Reception, Rotary Parkway, 23 Prospect Place, NE63 8QZ.
What this policy covers
This policy explains how we handle personal information when you visit this website, email us, or support us. Donations are taken by JustGiving, which has its own privacy policy (see below).
Information we collect
When you email us
If you contact us by email, we receive your name, email address and whatever you choose to tell us. Please do not include more health or personal detail than you need. We use this information only to reply to you and to deal with your enquiry.
When you donate
Donations are made through JustGiving’s secure checkout. We do not take or store your card details. JustGiving collects your name, contact details, payment information and, if you ask, your Gift Aid declaration. JustGiving shares donation and Gift Aid records with us so we can thank you, keep accurate financial records and claim Gift Aid where you have agreed to it.
When you use this website
We use Plausible Analytics to understand, in aggregate, how people use the site, such as which pages are visited and where visitors arrive from. Plausible does not use cookies, does not track you across websites, and does not collect information that identifies you. Its privacy policy is available at plausible.io/privacy.
We do not run advertising or social media tracking on this website.
How we use your information and why
- Replying to your enquiries: to respond to messages you send us. Our lawful basis is legitimate interests, meaning we need to answer people who contact us.
- Donations and Gift Aid: to thank you, keep financial records and claim Gift Aid. Our lawful basis is legal obligation for financial and Gift Aid records, and contract or legitimate interests for donor care.
- Website improvement: to understand how the site is used, using aggregated data only. Our lawful basis is legitimate interests.
- Updates and marketing: we will only send you news or fundraising appeals by email if you have opted in. You can withdraw consent at any time.
Sensitive information
Information about health is special category data. If you share health information with us, we will use it only to respond to you and to provide support, and we will keep it no longer than needed.
Who we share information with
- JustGiving, to process donations and Gift Aid claims.
- Plausible Analytics, which hosts our aggregated website statistics.
- Our website host and email provider, who store data on our behalf under contracts that require them to protect it.
We do not sell your personal information. We will only share it with other organisations where the law requires us to, or where you have asked us to.
International transfers
Some of our service providers may store data outside the UK. Where this happens, we check that appropriate safeguards are in place, as the UK GDPR requires.
How long we keep information
- Email enquiries: kept for up to 2 years after your last contact, unless a longer period is needed for an ongoing matter.
- Donation and Gift Aid records: kept for at least 6 years, as required for accounting and tax purposes.
- Website analytics: aggregated and held by Plausible under its own retention rules; we do not hold individual visitor records.
How we keep information secure
We use secure hosting, HTTPS on all pages, access controls and a limited number of trained staff and volunteers who need access to personal information. No system is completely secure, so please tell us straight away if you think information has been misused.
Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information in certain circumstances;
- ask us to restrict or object to how we use it;
- ask for a copy of your information in a portable format, in certain circumstances;
- withdraw consent at any time, where we rely on consent.
To use these rights, email info@amarehospiceathome.org.uk. We will respond within one month. We may need to check your identity first.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.